• Going Green with Sustainable Intelligence’s Alan Ball

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    alan-ball Alan Ball, tackled the subject of how businesses can go green. As the co-founder and partner of Sustainable Intelligence LLC, Alan, has been guiding local companies through all the aspects of this type of facilities support services. Since its establishment in 2009, Sustainable Intelligence LLC had been streamlining the processes of:

    • Energy Audits and Retrofits
    • Staffing Metrics
    • Sustainable Facilitie
    • Facilities Solutions
    • Portfolio and Construction Management
    • Facilities and Green Procurement Management

    Alan’s experience includes a holding chair with Sustainability Alliance of Southern California (since 2008). He also holds a chair with California Center for Sustainable Energy, CCSE. Both organizations have been striving to decrease the overall carbon footprint made in Southern California. He is a retired Qualcomm Sr. Director of Business Services and had business management responsibility for sustainability, facilities, environmental health and safety, food services and energy. With increasing demand by consumers to conduct business with those that are environmentally conscious, Alan Ball helps businesses be competitive.

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  • Focusing on Your Customer

    Focus on what your customer wants, as opposed to what your customer needs. Explain the benefits of your service as opposed to the features. EXTERNALIZE content (transparency). When preparing a quote, price needs separately from wants. Offer a 100% customer satisfaction money-back guarantee. When telling your story, be specific, don’t settle for generalities. Include context, history, and intent. Be careful ...
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  • Moving Beyond Networking to Connecting, Collaboration and Transcendence

    The concept of “command and control” is dead. It has been replaced by “connect and collaborate.” Your best currency in business is your relationships. Your knowledge is a distant second. Listen, respond, and express gratitude. Think of it as a loop; initiate communication; make connections. Make sure to close the loop and serve as the ...
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  • Networking, Connecting and Transcending Tips

    A Professional’s Guide to Collaboration (and how we use it in the Family Office World) The marketplace is driven by the consumer. The days are gone when the client goes to a professional for his vast technical expertise. Therefore, effective marketing is focused on the consumer, not the service provider. What are major preconceived stereotypes about your ...
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  • 9 Attributes of a Great Family Office Concierge

    Vast knowledge (broad not technical) Vast network of resources (not insular) Able to translate “technical speak” Likes and promotes (orderly) change Focuses on governance (success of which is reflected in family behavior) Ask questions and listens (versus answers questions and talks) Functions as communications hub for all complimentary resource providers Facilitates objective clearance and oversight of all recommendations collaboratively and openly (but ...
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